Refund policy
At SILF Earth & Wellness, we are committed to your satisfaction. Please review our policy carefully before purchasing, as some of our products are made to order through our print-on-demand partner.
Print-on-Demand Items — All Sales Are Final Since each print-on-demand item is custom-made when you place your order, we do not accept returns or exchanges due to change of mind or incorrect size selection. Please refer to our size guides before ordering.
Damaged, Defective, or Incorrect Items Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect. If your item arrives in this condition, please contact us within 7 days of delivery at contact@silfearth.com with a photo of the item and your order number. We will send a replacement or issue a full refund at no cost to you.
Candles & Wellness Products — 30-Day Return Policy For non-print-on-demand items, you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. Return shipping costs are the responsibility of the customer.
To start a return, contact us at contact@silfearth.com. Returns must be sent to: 301 East 47th Street, #14N, New York, NY 10017. Items sent back without first requesting a return will not be accepted.
Exceptions — Non-Returnable Items We cannot accept returns on perishable goods, custom or personalized items, personal care/beauty products, hazardous materials, sale items, or gift cards.
Exchanges The fastest way to get what you want is to return the eligible item and, once the return is accepted, make a separate purchase for the new item.
Lost or Undelivered Orders If your order is lost in transit, please contact us and we will work with our fulfillment partner to resolve the issue promptly.
European Union — 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition as received — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds We will notify you once we've received and inspected your return and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund. If more than 15 business days have passed since your return was approved, please contact us at contact@silfearth.com.
Contact Us For any questions, reach us at: contact@silfearth.com